The two sixteen year old chambermaids we have working for us at the moment are still a delight to work with. Not once in the last few weeks have I wanted to kill either of them. They turn up for work on time, every time with smiley faces and great attitudes.
They still make a lot of mistakes but they do try their best and I can work with that.
This morning was a particularly busy breakfast service and we had four full room changes to do as well. It was hot and humid and we were tired but determined to get through it quickly.
We put the quieter of the two girls on to room refreshes as it’s an easier job and less stressful for her. At one point she came into see me, while I had my head down a particularly gruesome toilet, to ask me if I’d taken her master key.
If there is one thing I can fault with these girls is that they have been careless about making sure their master key has been put back safely when they have finished work. I have stressed umpteen times that it gives access to every single room in the house and the security risk that that poses. Several times one or the other of them has taken it home after work with them only to get an angry phone call from us telling them to return it immediately.
So, back to today. Bridie stood at the door of the aforementioned bathroom, out of strangling reach, and asked if I had her key. “It’s just disappeared”, she told me. “Well, it can’t just disappear, where was it last?” It turned out that it was in the door. of the room she was currently servicing. We deduced that these were the guests with the kids in one room and the parents in another. They were in and out of each other’s rooms, they saw the key in the lock, thought it was theirs and took it out with them. Oh my Gawd!
A quick phone all to the guest established this to be exactly what happened. They promised they would be straight back and they were. End of drama. Not Bridie’s fault but she was really upset about it.
To be fair to the guest the master key looks exactly like theirs, until it’s turned over. When they did turn it over they were horrified and full of apologies, returning within minutes to give it back.
I was wracking my brains for a solution to stop this from happening again and came up with the idea of putting the keys onto a lanyard so it was safe around the girls’ necks at all times. I mentioned the idea to Bridie.
“You mean one of those straps around your neck with a name badge on?” She threw up her hands in delight. “REALLY? OH WOW! That’ s amazing! I’m getting a lanyard!”
I’m not going to lie, I was a bit surprised at her very positive reaction. “Yeah, I’ll get you a sparkly one of you like.” I said laughingly. “OH MY GOD! REALLY? WOW!” Her eyes shone with delight. She walked off up the corridor laughing and singing, “I’m getting a lanyard.” She bumped into our male waiter and told him excitedly, “We’re getting lanyards, how cool is that?”
Like I said. So easy to please.