Tag Archives: staff

I’m soooooooooooooo busy!


Crikey! August is here.

It’s been a funny old season so far.

Nationwide, in fact world wide, according to the B&B forums, it’s been a far quieter year than normal this year.  Then it started to pick up. First it was the Scandinavians and the Germans. Usually here in May and June they arrived in July and August. Is this a sign that the season is shifting?

Then we got the school holidays.

Then we got busy. Soooooooooooooooo busy!

We’ve been meeting ourselves coming back, we have been so busy.

This morning, right after service and as we’d just about finished cleaning the kitchen and were about to stop for a well earned coffee, Boofuls pooped his head round the door. “We have a visitor.”  Of course, my first thought was that it was a surprise visit from family but the smiling face that greeted me was not family but the environmental health officer.

“Oh hello! I’ve been expecting you. I’d give you a hug but I’m all greasy and sweaty.”

“I’ll have a hug anyway, she replied.”

Our younger staff looked on terrified and also slightly bemused that we greeted each other so warmly. Mostly because every time they do something wrong I say, “What if the environmental health officer walked in now and saw that? Do you think she’d be impressed?” Little do they know that we have worked very closely with her ever since we moved in, organising Q&A sessions with new B&Bers, promoting her training courses and basically working together to take the fear out of her visits and spread the word that she is not the enemy. We have a fantastic relationship with her.

Anyway, inspection completed and found to be completely satisfactory on all counts, in fact, our fridges were declared to be ‘perfect’, we got awarded another 5* rating.  Happy days!

After she’d left I went to find the staff to see how they were going on servicing the rooms. They all looked at me and said, “Well?”  I just laughed and told them that all was well. They all breathed a sigh of relief knowing that they hadn’t inadvertently caused a problem with something they’d done. Obviously, I trained them well.

Bless ’em. They are so conscientious. I’m going to miss them when they get back to college next month. These staff have been the best I’ve ever had. When Boofuls was on death’s doorstep they rallied round brilliantly.

That’s not to say I haven’t got a whole host of funny stories involving them to tell. Ask me about the instant coffee incident…

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so easy to please


The two sixteen year old chambermaids we have working for us at the moment are still a delight to work with. Not once in the last few weeks have I wanted to kill either of them. They turn up for work on time, every time with smiley faces and great attitudes.

They still make a lot of mistakes but they do try their best and I can work with that.

This morning was a particularly busy breakfast service and we had four full room changes to do as well.  It was hot and humid and we were tired but determined to get through it quickly.

We put the quieter of the two girls on to room refreshes as it’s an easier job and less stressful for her. At one point she came into see me, while I had my head down a particularly gruesome toilet, to ask me if I’d taken her master key.

If there is one thing I can fault with these girls is that they have been careless about making sure their master key has been put back safely when they have finished work. I have stressed umpteen times that it gives access to every single room in the house and the security risk that that poses. Several times one or the other of them has taken it home after work with them only to get an angry phone call from us telling them to return it immediately.

So, back to today. Bridie stood at the door of the aforementioned bathroom, out of strangling reach, and asked if I had her key. “It’s just disappeared”, she told me. “Well, it can’t just disappear, where was it last?” It turned out that it was in the door. of the room she was currently servicing. We deduced that these were  the guests with the kids in one room and the parents in another. They were in and out of each other’s rooms, they saw the key in the lock, thought it was theirs and took it out with them. Oh my Gawd!

A quick phone all to the guest established this to be exactly what happened. They promised they would be straight back and they were. End of drama. Not Bridie’s fault but she was really upset about it.

To be fair to the guest the master key looks exactly like theirs, until it’s turned over. When they did turn it over they were horrified and full of apologies, returning within minutes to give it back.

I was wracking my brains for a solution to stop this from happening again and came up with the idea of putting the keys onto a lanyard so it was safe around the girls’ necks at all times. I mentioned the idea to Bridie.

“You mean one of those straps around your neck with a name badge on?” She threw up her hands in delight. “REALLY? OH WOW! That’ s amazing! I’m getting a lanyard!”

I’m not going to lie, I was a bit surprised at her very positive reaction. “Yeah, I’ll get you a sparkly one of you like.” I said laughingly. “OH MY GOD! REALLY? WOW!” Her eyes shone with delight. She walked off up the corridor laughing and singing, “I’m getting a lanyard.” She bumped into our male waiter and told him excitedly, “We’re getting lanyards, how cool is that?”

Like I said. So easy to please.